Social Media Client Care Services

 

Dear Business Owner-

With more attention being focused on marketing through social media, it’s important to remember the most important part of the blueprint…the relationship with your customers.

Just because the world has become more "social" doesn't mean that we should neglect common rules of courtesy and etiquette that we learned growing up.

Remember “Do onto others as we’d have others do onto us?”

In the past, if a customer had a bad experience with a company they would take it to their friends and family first! Now without any hesitation, they go to Facebook and Twitter and complain for the world to see…cached forever!

I’m sure you’ll that if people are going to talk about you on social media, to encourage them to also talk to you, and to provide a place to do it.

Are YOU ready?

You see, social media is a lot more than post status updates and cute info graphics. Companies like Zappos and Delta have long understood the importance of connecting with their customers online to handle any and all issues. WHY? Because that’s where their clients are talking…LOUDLY!

If these BIG companies are investing time and money into client care then you should too.

Be proactive and not reactive…

Your Social Media Client Care Specialist can help you take care of the most important part of your business…your customers!

If you’re unsure if a Social Media Client Care Specialist is for you, consider this:

Clients that are socially engaged are:

• Nearly twice as willing to spend more for excellent service than the general population.
• Almost three times as likely to share their positive customer service experiences with others.

But that’s just one side of the coin

Clients that aren’t socially engaged are:
• More likely to cancel an intended purchase because of poor customer service than the general population (OUCH!!).
• More likely to share their negative experience with others (Double OUCH!!!)

You may already feel overwhelmed with trying to keep up with the demands of social media and adding one more component doesn’t actually thrill you. Take a deep breath and know that we are here to partner with you to help support and serve your clients.

Select the package that best meets your needs and we’ll get started helping you get more done in less time

Social Media Client Care Premium Package- $797/month

  • Create Client Care page on Facebook
  • Monitor Facebook and Twitter
  • 10 hrs. per week (2 hr. per day M-F)
  • Reporting of client care issues 3x daily
  • 30 minute social media metrics video analysis
  • Monthly report

 


Social Media Client Care Standard Package- $497/month

  • Create Client Care page on Facebook
  • Monitor Facebook and Twitter
  • 5 hrs. per week (1 hr. per day M-F)
  • Reporting of client care issues 2x daily
  • Monthly report


 

Social Media Client Care Weekend Package- $297/month

  • Create Client Care page on Facebook
  • Monitor Facebook and Twitter
  • 2 hrs. per week (1 hr. per day Sat & Sun)
  • Reporting of client care issues 1x daily
  • Monthly report


 

Our job is to help you provide the highest level of client care to your clients! Now, it's time to make your choice.

 

  A Real Change Certified

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