TD Bank, Twitter and Customer Service
By Golda Smith
Let’s examine what they did right
- How will you respond to positive or negative tweet?
- Will you have a separate Twitter account to handle customer service or will it be on your main account?
- What hours will you dedicate to customer service?
- Who will respond to customer service issues?
Golda Smith is a single mom who is building her "Business From The Kitchen Table" working with entrepreneurs to support them in the tasks that hold their businesses together. Are you on Twitter? Get your checklist, now. Don't tweet without this!